Service Standards

1. The ARC Call centre will allocate vehicles within one (1) business day of receiving the online form containing accurate and complete information.
2. The authorized recycler will contact the dealer within two (2) business days of receiving the allocation to make arrangement to remove a vehicle
3. The authorized recycler will remove a vehicle within five (5) business days of making contact with the dealer. The standard will be two (2) business days within most urban centers.
   Inclement weather, vehicle not available, pre-arranged removals outside of the norm are not included. 
4. Vehicle registration to be transferred within provincial guidelines.
5. Vehicles that have been uploaded to the website can be dropped off at an authorized recycler by contacting the Call Centre for instructions.
6. Rush pickups are available by contacting the Call Centre. Both the Call Centre and recyclers will accommodate rush pickups where physically possible
7. Confirmation of vehicle pickup by the recycler with the Call Centre will occur within five (5) business days of the vehicle pickup.